To return your item you need to follow the procedure below:
- Go to My account
- Go to My orders
- Find the order the product is in that you want to return and click Show all order information.
- Find the product you wish to return, and click return.
- Select the reason why you want to return the product.
- Leave a message for our customer service team (the more information you provide, the quicker we can process your return).
Alternatively, you can also use our withdrawal form below:
You’ll receive a message from our customer service as soon as possible with your return options.
Do you want to know more about the cooling off period or the return conditions? Click here.
Did you place an order as a guest?
Then you can fill in the withdrawal form. Please fill in the order number, article SKU and quantity, with the reason of return. Then our Customer Service will handle your ticket as soon as possible. You’ll receive a message from our Customer Service as soon as possible with your free return options.