The standard legal warranty applies to all products sold by vidaXL. You are entitled to a reliable product that meets the description. A product is defective if it’s incomplete, damaged or broken, or if it doesn’t work properly or can’t be used as described by the seller.
You as a buyer have the duty to investigate, which means you are expected to ask the seller if the product is suitable for your intended use. If you receive an unreliable product, you are entitled to a free repair or a new product.
You can’t always choose between a free repair or a new product, as vidaXL reserves the right to offer a repair. Should a warranty issue occur within a reasonable timeframe, provided the product was used for its intended purpose, vidaXL will solve the issue for you.
Please note that damage caused by weather conditions is not covered by the warranty. There is therefore no question of a damage or not functioning item. Please contact your insurance company to solve this type of issue.
Please contact our customer service to make a warranty claim, if the issue is covered by the standard legal warranty vidaXL will solve your issue by offering you the most suitable solution, either by supplying replacement parts, a partial refund or a whole new product.
> Your purchase from an external seller
If you purchased from one of our sellers, you can contact them directly via the contact form in your account. Because you have closed the purchase agreement with them, they are also the ones who can help you with any further questions.
Have you placed an order with a marketplace seller as a guest?
You can contact the seller via the link you received in the second email.