We’re so sorry to hear your missing parts of your product, and we’d like to help you.
If you are missing parts of your product, you can easily identify and request missing parts via your vidaXL account.
Go to ‘My orders’ and click on the ‘Download parts list’ button.
Our customer service team will be happy to help you and solve any issue you encounter.
> I have a product from an external seller
Please contact the external seller directly using the contact form in your vidaXL account.