> I’ve ordered a vidaXL product
We like to help you as fast as we can and try our best to reply within 24 hours. If you haven’t received a reply yet, please check your spam folder. Add webservice@vidaxl.com to your address book to prevent this from happening.
Did you place an order as a guest?
We like to help you as fast as we can and try our best to reply within 24 hours. If you haven’t received a reply yet, please check your spam folder.
> I purchased a product from an external seller
When you order products from seller vidaXL, your communications with vidaXL aren’t visible under "My messages" in your account. In this section you can see your communications with external sellers.
You also receive a notification containing a copy of messages between you and sellers on your personal email address. You can’t reply to these notifications. If you haven't received an answer within a reasonable time, we advise you to send a new message to the seller. Have you placed an order with a marketplace seller as a guest?
You can contact the seller via the link you received in the second email.