We’re so sorry to hear that you didn’t receive a complete order.
> I’ve ordered a vidaXL product
• We want to ship our parcels as soon as possible. Sometimes this means that your parcel will arrive in separate parts. In the tracking portal we’ll give you updates with the tracking information about the different boxes. This will be updated within 72 hours.
• There is something going wrong with your shipment. When you haven’t seen anything in your tracking portal after 72 hours, please contact us.
If you’ve (also) ordered a product from an external seller, it’s possible that the delivery dates differ. You can find your tracking information in your vidaXL account.