We’re sorry to hear that your tracking number doesn’t work. You can check the tracking portal for the most recent information.
Your track and trace code will be activated within 72 hours. When you order multiple items within one order, it is possible for the delivery dates to differ.
The same goes for products that are shipped in multiple parcels; you will receive one tracking number per parcel.
If after 72 hours your tracking number is still not activated, please contact us.
Did you place an order as a guest?
You can find the most accurate information in your order and shipment confirmation email, the tracking status is included in this email.