We’re sorry to hear that your tracking number doesn’t work. You can check the tracking portal for the most recent information.
> Tracking number of a vidaXL purchase
After the carrier has shipped your order, your track and trace code will be activated within 72 hours. When you order multiple items within one order, it is possible for the delivery dates to differ.
The same goes for products that are shipped in multiple parcels; you will receive one tracking number per parcel.
Did you place an order as a guest?
You can find the most accurate information in your order and shipment confirmation email, the tracking status is included in this email.
> Tracking number of a purchase from an external seller
External sellers need to provide vidaXL customers with Track and Trace information. If you have any questions regarding the Track and Trace information from external sellers, please contact the seller using the contact form in your vidaXL account. Have you placed an order with a marketplace seller as a guest?
You can find the most accurate information in your order and shipment confirmation email, the tracking status is included in this email.