The vidaXL website is a marketplace. You can find products manufactured and sold by vidaXL, products from other brands sold by vidaXL and products sold by external sellers.
Products sold by external sellers
Ordering process
1. Go to the page where the product is shown.
2. Add the product to your cart.
3. Fill in your details and pay for your order..
4. We will receive your payment and send it to the seller.
5. You will receive a confirmation via email.
Shipping and delivery
If you buy from an external seller, after we have received your payment, they are responsible for shipping your order and providing tracking information.
Returns and refunds
If you return a product bought from an external seller, please check the seller’s return policy. You will have to return the product to the address provided by the seller. After that, you receive a refund confirmation email with all the details.
Contact information
For products sold by external sellers, the seller of the product is responsible for answering your questions.
If you have any questions please use the contact information below:
Within your account, can contact the seller or open a claim. When the seller answers, you will be notified by email. To reply, go to the “My Marketplace Messages” section within your account.
You can send your question to our team at webservice@vidaxl.co.uk, we will contact the seller for you. When the seller answers, you will be notified by email. To reply, just send another email to our team at the above-mentioned email address.
Products sold by vidaXL
Ordering process
1. Go to the page where the product is shown.
2. Add the product to your cart.
3. Fill in your details and pay for your order.
4. We will receive your payment.
5. You will receive a confirmation via email.
Shipping and delivery
If you buy from vidaXL, after we have received your payment, we are responsible for shipping your order and providing tracking information.
If we face any issues shipping your order, we will contact you.
Returns and refunds
If you return a product bought from vidaXL, you can do so using your account or contact our Customer Service team.
Contact information
For products sold by vidaXL, we are responsible for answering your questions.
If you have any questions please use the contact information found on this page
Identifying the brand and seller of a product
If you want to know the brand and the seller of a product, check on the page where the product is shown. Under the product’s name, you’ll be able to find both the brand and the seller of the product.