If you run into an issue, contact our customer service, we’re happy to help you!
Your satisfaction with our service and products means a lot to us, so we try our best to always offer you good solutions to the issues you run into. If you have concerns about the solutions that we offer, you can submit your complaint to the Thuiswinkel disputes committee or to the disputes committee via the European ODR Platform.
You will receive a substantive response from us within 14 days of receipt of your complaint.
Complaints can be filled for both: products and services.