How do I get in contact with customer service?

   Shipment 

• How long will it take before I receive my order? 
• When do I get my track & trace code? 
• How can I track my order?

   Order 

• Missing items
• Broken item

 Return

We offer a 30 day cooling off period for vidaXL products. You can easily return your product through your account or through the Withdrawal Form.

How do I return my order?

 Email     
> I’ve ordered

For the quickest response, we’d like to help you in your account. Via the section ‘My orders’ you can enter your request. Do you have another question? Send an email to [e-mail] 

> I didn't placed an order yet

Please check our FAQs to find an answer to your question. If you can’t find the answer there, send an email to [e-mail]    

Chat 

You can make use of our chat to get an answer.
Opening times: Monday to Friday from 00:00 - 24:00.

 Telephone
You can reach us by phone from Monday to Friday.
Opening times: 09:00 pm - 17:00 pm
Phone number: 00442038085745 

 Company information 

VidaXL Marketplace LTD
Registration No: 12274156