We’re experiencing a high demand due to the Covid-19 pandemic. Therefore, it’s possible that deliveries and customer service responses may be delayed. You can check the current status of your order in your account.
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Order Do you have a different question? Please read or FAQ or visit your account.
Email
Due to the Covid-19 pandemic and high demand, we can’t reply to your emails as quickly as we would like to. We aim to reply within 3 business days and ask for your patience.
> I’ve ordered
For the quickest response, we’d like to help you in your account. Via the section ‘My orders’ you can enter your request.
We aim to reply within 3 business days and ask for your patience. By sending this form instead of a direct email, you help us to handle your request as fast as possible.
> I didn't placed an order yet
Please check our FAQs to find an answer to your question. If you can’t find the answer there, send an email to webservice@vidaxl.co.uk
Our response time for pre-sales questions are longer than usual and can take more than 3 days.
Phone
We hope you understand that we can’t offer our services as usual at the moment.
Your and our safety is very important to us. which is why we’re working from home. Unfortunately, it’s technically not possible to handle phone calls from home at vidaXL
Chat
Because we’re experiencing a high number of requests, we’re unable to provide you the best service via chat.
Please check our FAQs to find an answer to your question. If you can’t find the answer there, please contact us via your account.