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Order 
Return
We offer a 30-day cooling off period for vidaXL products. You can easily return your product through the Withdrawal Form.
How do I return my order?
Email
> I’ve ordered
For the quickest response, we’d like to help you in your account. Via the section ‘My orders’ you can enter your request. Do you have another question? Click here to fill our contact form and we will come back to you within 24 hours.
Please check our FAQs to find an answer to your question. If you can’t find the answer there, you can contact us by clicking here to fill our contact form and we'll come back to you within 24 hours.
Chat
Ask your question via our chat. We are available Monday to Friday from 08:00 AM - 20:00 PM. Click on the question mark at the bottom of the screen to start the chat.
Telephone
You can reach us by phone from Monday to Friday.
Opening times: 09:00 pm - 17:00 pm
Phone number: 0203 808 5745
We are currently experiencing high call volume. Expected waiting time to speak to our Customer Service representatives on the phone are longer than normal.
For immediate assistance, we strongly recommend that you contact us via Chat.
You can easily chat with us by clicking the “?” icon on the right bottom, then one of our agent is able to reply immediately.
Company information
Company name: vidaXL Marketplace LTD
Trading name(s): vidaXL
Address (no visiting address): C/O Tmf Group, 20 Farringdon street, EC4A 4AB
Chamber of commerce registration number: 12274156