You can find the return conditions below for both vidaXL purchases and purchases from an external seller.
- The cooling off period for vidaXL products is 30 days. The return period starts on the day you receive the item. Multiple items in one order? Then you're in luck. The cooling off period only takes effect once you have received all your products.
- If the product is damaged or incomplete, please let us know by contacting our customer service team.
- If you’re not happy with your purchase (including clearance and sale articles), you can return the product(s) if they are complete and in their original packaging and state.
Please check the seller’s terms and conditions for their return policy. If you can’t find the answer, please contact the external seller directly via the contact form in your vidaXL account.
Cooling off period
We offer a cooling off period at vidaXL. Within this time period, you can look at the article and try it like you would in a store. As soon as you put the article to use, the cooling off period has ended. In your account you can find an overview of the items you can still return. After you’ve notified us of the products you would like to return, you can schedule an appointment to have the item picked up. We recommend that you don’t send the product back on your own accord, since the above-mentioned pick-up service is free of charge.
We shall return the full payment within 14 days after we received the returned article. Please note that, as far as technically possible, the refund will be issued to the same account and via the same method as used to place the order.