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Order 
Return
We offer a 30 day cooling off period for vidaXL products. You can easily return your product through your account or through the Withdrawal Form.
Email
> I’ve ordered
For the quickest response, we’d like to help you in your account. Via the section ‘My orders’ you can enter your request. Do you have another question? Send an email to webservice@vidaxl.com.au
> I didn't placed an order yet
Please check our FAQs to find an answer to your question. If you can’t find the answer there, send an email to webservice@vidaxl.com.au
Chat
Ask your question via our chat. We are available Monday to Sunday from 00:00 - 24:00. Click on the question mark at the bottom of the screen to start the chat.
Telephone
You can reach us by phone from Monday to Friday.
Opening times: 09:00 pm - 17:00 pm
Phone number: 02 7908 3316
We are currently experiencing high call volume. Expected waiting time to speak to our Customer Service representatives on the phone are longer than normal.
For immediate assistance, we strongly recommend that you contact us via Chat.
You can easily chat with us by clicking the “?” icon on the right bottom, then one of our agent is able to reply immediately.