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Order 
Return
We offer a 30 day cooling off period for vidaXL products. You can easily return your product through your account or through the Withdrawal Form.
Email
> I’ve ordered
For the quickest response, we’d like to help you in your account. Via the section ‘My orders’ you can enter your request.
We aim to reply within 1 business day and ask for your patience. By sending this form instead of a direct email, you help us to handle your request as fast as possible.
> I didn't placed an order yet
Please check our FAQs to find an answer to your question. If you can’t find the answer there, send an email to webservice@vidaxl.com.au
Our response time for pre-sales questions are longer than usual and can take more than 1 day.
Chat
You can make use of our chat to get an answer.
Opening times: Monday to Friday from 14:00 - 17:00
Please check our FAQs to find an answer to your question. If you can’t find the answer there, please contact us via your account.