You can only request an invoice once your order has been shipped. You can find your invoices in your vidaXL account.You’ll receive your invoice automatically by email once your order is shipped.
You can download it directly from your account after shipment.
1. Go to "My orders" in the my account section.
2. Find the order for which you need an invoice.
3. Select "Download invoice" from the "More actions" menu.
If "Download invoice" is not available then the option "Request invoice" will be visible. This will send a message to the external seller. The external seller can then either send you the invoice as an attachment or upload it to your order.
N.B.: If the external seller decides to upload the invoice, you will not receive an automatic notification that the invoice has been uploaded.
Please get in contact with our Customer Service department to request an invoice.